What town/city are you based in?
Hessle, East Yorkshire
Number of generations
Number of employees
£500k – £1m
Tell us about your family business (What you do, how you started, who’s involved etc)
Agencia is an independent, family-owned and run, ISO 9001 accredited change management organisation, offering bespoke consultancy, training and service provision to meet the individual needs of our clients.
We have been trusted to deliver over 400 contracts and our clients include the Department of Health, Foreign and Commonwealth Office, Ministry of Justice, European Union and the Department for International Development.
We have extensive experience of working in the public, private and third sectors and are celebrating 20 years of having an outstanding track record both in the UK and internationally. Agencia was formed in 1997 as Andrew Gibson Consulting Limited, by Andrew Gibson. Andrew is now Chairman and the business is run by his daughter Helen Gibson who is Managing Director. Andrew’s younger daughter Joy Allen also joined at the start of 2017 as Head of HR & Corporate Services.
We offer a flexible team of highly qualified, security-cleared professionals with extensive hands-on experience in senior management, finance, psychology and training. We are subject matter experts in public sector reform, justice, policing, security, health and social care. Our delivery teams include expert practitioners as well as managers, who have held top-level positions in the public or private sector.
What’s your proudest moment/biggest achievement as a family business?
Agencia is the sole service provider of an ‘Active Recovery Service’ for registered drug users within North Lincolnshire. Combining clinical and psychosocial interventions, this innovative, nationally recognised service has resulted in achieving above average recovery rates, and 99% of service users saying that they would recommend the service to others. One of the most moving quotes from a patient was ‘I’d have been dead, or in jail by now…’. Providing a service that is having such a significant impact on the lives of our local communities makes us extremely proud to exist, and motivates us to work even harder to deliver more.
What do you love about being a family business?
Agencia is a hard working, dynamic organisation that brings professionalism combined with fun to all that they do. Agencia relies on its reputation and word of mouth to continue to generate business and deliver lasting change to its clients. Being a family business means that we set the values and ethos that we want for our work. Seeing the value of the work we deliver to our clients is immensely rewarding, and we will always do the right thing for our people and our clients, even when it’s tough. Agencia treats all its people as part of the wider family which creates a loyal, engaged and motivated team who love what they do.