Nominated for:
• Best small business

• Customer service
• Technology & innovation

Active Digital is a privately owned, energetic and innovative business mobile communications company. As a brother and sister company, started by Richard and Jo, Active Digital remains true to its family values and ‘customer first’ ethos. 

In late 1996, Richard had an idea to start a mobile phone company and shortly after, he invited his sister to join him. As they say in life, the rest is history and the young entrepreneurs (who were aged 16 and 20) when on to carve out a multi-award-winning organisation, which now service manages over 20,000 mobile communications contracts in the UK and Ireland, with a number of high profile clients. Both Richard and Jo achieved this success without going to college or university, diving straight into the business market. The true spirit of entrepreneurship running through their blood. 

The work closely as a partner with O2, Gamma and Apple to deliver these services to customers. When Richard and Jo set out some twenty years ago, their mission was to change the perception of telecom companies, as many UK businesses expressed difficulty in finding a ‘best in class’ telecoms partner. Active Digital succeeded in this mission and to date, they remain the only O2 Partner across the UK to hold a global award for customer experience. In 2017 – they were named us their top 3 best performing ‘Large Partner of the Year’ across the UK. Active Digital has won an award for customer experience, every year since 2005. An accolade they are extremely proud of.

Their award-winning support centre is based at a 4500sqft UK head office in Tunbridge Wells. their 25 dedicated employees manage the needs of over 20, 000 business mobile clients. 

As brother and sister, Richard and Jo have a variety of different skillsets which work really well in making the business the success it has become. Last year, they celebrated their 21st Anniversary of Active Digital, with a big family and employee party at Leeds Castle.

What town/city are you based in?
Tunbridge Wells, Kent (South East)

Number of generations
1st generation

Technology – Other

Number of employees